This policy covers LorryGo, the app transport companies use to run their lorry trips, and the Redfluent websites. Drivers use LorryGo to start trips, photograph delivery orders and receipts, and see their pay. Supervisors and accountants use it to manage trips, vehicles, costs and billing.
LorryGo is provided and hosted by Redfluent Pte. Ltd. (“we”, “us”), a company in Singapore, for transport companies (your “company”). This policy explains what we collect, why, who can see it, how long we keep it, and what you can do about it.
1. Who is responsible for your data
- Your company decides to use LorryGo, creates your account, and uses the trip records to run its business and pay you. Under Singapore’s Personal Data Protection Act 2012 (PDPA), your company is the organisation responsible for your personal data in LorryGo.
- Redfluent runs LorryGo for your company as its data intermediary. We handle your data only to provide and support LorryGo, keep it secure and fix problems. We do not sell your data and we do not use it for advertising.
- Redfluent staff can access company data when needed to set up, support or fix the service. Each such access is recorded in the company’s audit log.
2. What we collect
Account information
- Your name, your role (driver, supervisor or accountant) and the company you belong to.
- Drivers: the vehicle you are assigned to. Supervisors and accountants: a login name, which may be an email address.
- Your password is stored only as a one-way hash. We cannot see it.
- A session is created when you log in. It ends when you sign out, change your password, or after 30 days.
- When a supervisor adds a driver, they may type the driver’s phone number to send the login details through WhatsApp or the phone’s share menu. The phone number is not stored.
Location (drivers)
- During a trip. A trip starts when you tap GO and ends when you take the last delivery photo, cancel the trip, or sign out. During a trip LorryGo collects your precise location, including when the app is in the background or the screen is off: about every 25 seconds while you are moving and about every 3 minutes while you are stopped. On iPhone you see the blue location indicator; on Android you see a “Trip in progress” notification. We use these points to record your route and when you arrived at and left each stop, and to show you an “Arrived” notification.
- When you start a trip or take a photo, we record your location at that moment as proof of where the trip started and where each delivery was made.
- Outside a trip, while the app is open on screen, LorryGo uses your location to show where you are and to suggest your starting point. To show a street name, our server sends the coordinates (with no name or ID) to a map service. The app does not send your location to your company outside trips.
- Web version. If you use LorryGo in a web browser, your location is sent while the page is open and on screen, whether or not you are on a trip. Browsers cannot collect location in the background.
- Turning location off. You can turn location off at any time in your phone’s settings. LorryGo still works; trips are marked “NO GPS” and arrival times are not recorded automatically.
Photos
- Photos you take in the app: delivery orders, weighbridge tickets, fuel and expense receipts.
- A vision model run by Redfluent reads numbers from these photos (delivery order number, tonnes, litres) so you do not have to type them. Anything it cannot read with confidence goes to your supervisor to check. Photos are not sent to any outside AI company.
Trip, pay and cost records
- Trips, stops, times, delivery order numbers, tonnage, diesel volumes, expenses, and the pay and commission your company calculates from them.
App activity and diagnostics
- Basic events such as opening the app, switching screens, starting or stopping trip tracking, and the result of the location permission request.
- Error reports when the app goes wrong: the error message, the screen, the app version and the platform.
What we do not collect
- Your contacts, photo library (apart from photos you take in the app), microphone, messages, browsing history, health data or payment card details.
- We do not use advertising identifiers and we do not track you across other companies’ apps or websites.
3. Why we use it
- To run your company’s trips: route, arrival and departure times, proof of delivery, fuel and expense records.
- To calculate pay, commission and customer billing for your company.
- To send you arrival notifications and show your location and stops in the app.
- To keep accounts secure, for example by limiting repeated failed log-ins and keeping an audit log of changes.
- To find and fix errors and to improve LorryGo.
We do not use your data for any other purpose without asking you first, unless the law allows it.
4. Who can see it
- Your company. Your company’s supervisors and accountants can see your trips, trip photos, your route and location during trips, arrival and waiting times, and your pay records.
- Redfluent (see section 1).
- Service providers that help us run LorryGo, who may only use the data to provide their service to us:
- Cloudflare — hosting, network and database.
- Redfluent-operated servers in Singapore — photo storage and the vision model that reads photos.
- Map services — OneMap (Singapore Land Authority) and Nominatim (OpenStreetMap Foundation) turn coordinates into place names and estimate road distances; Google Maps Platform estimates trip travel time. They receive coordinates only, never your name or ID. Google receives only the coordinates of your company’s saved stops.
- Map display — the in-app map loads map images from OpenStreetMap servers, which see your device’s internet address and the area shown.
- Others, where the law requires it, for example a lawful request from a public authority.
We do not sell personal data and we do not share it for advertising.
5. Where it is stored
Data is held by Cloudflare, whose network operates in several countries, and on Redfluent-operated servers in Singapore. When data is transferred outside Singapore we require protection comparable to the PDPA.
6. Security
- All connections to LorryGo are encrypted (HTTPS).
- Passwords are hashed. Changing your password signs you out on your other devices.
- Photos are kept on private storage and can only be viewed through LorryGo by logged-in users of your company.
- Access is limited by role, and changes are recorded in an audit log.
7. How long we keep it
| Data | Kept for |
|---|---|
| Trip records, delivery photos, receipts, pay and billing records | 5 years after the end of the financial year they relate to — your company's business and accounting records, which Singapore law requires to be kept. |
| Location points recorded during trips | 12 months, then deleted. Arrival and departure times already saved on a trip stay with the trip record. |
| App activity events and error reports | 12 months, then deleted. |
| Login attempt records | 15 minutes. |
| Photo upload records used to check authenticity | 7 days. |
When your company stops using LorryGo, we delete or return its data within 90 days, except records the law requires us to keep.
8. Your choices and rights
- Location: stop location access at any time in your phone’s settings. Tracking also stops automatically at the end of each trip.
- Notifications: turn off arrival notifications in your phone’s settings.
- Access and correction: under the PDPA you can ask for a copy of your personal data and ask for mistakes to be corrected. Ask your company, or contact us (section 11).
- Withdraw consent: you can withdraw consent. Some records must still be kept (section 7), and your company may no longer be able to use LorryGo for your work.
9. Deleting your account
- You can delete your account in the app: open your account menu and tap Delete account.
- You are signed out on all devices and cannot log in again. We delete your app activity and error reports.
- We remove your name and login from your company’s records. Trip, photo and pay records are kept without your name for the period in section 7, because your company must keep them by law.
- You can also ask us on our account deletion page or by emailing ai@redfluent.com.
10. Children
LorryGo is a work tool for adults employed by transport companies. It is not intended for anyone under 18.
11. Contact
- Data Protection Officer, Redfluent Pte. Ltd.: ai@redfluent.com
- For questions about how your company uses your trip records, you can also contact your company directly.
- If you are not satisfied with our response, you can contact the Personal Data Protection Commission of Singapore (pdpc.gov.sg).
12. Changes to this policy
If we change this policy we update the date at the top. If the change is significant — a new type of data or a new purpose — we tell you in the app before it takes effect.