Redfluent privacy policy
This policy explains how Redfluent handles information for Redfluent VPN and related services.
Effective date: May 9, 2026
Redfluent Pte. Ltd. provides Redfluent VPN, a private secure tunnel service for trusted devices. We design the service to minimize data collection and provide clear privacy boundaries.
Information we collect
Redfluent VPN may collect limited operational information necessary to run, secure, and improve the service, such as app diagnostics, crash reports, performance information, connection time, selected server, bandwidth counters, and error logs.
If you contact support, we collect the information you choose to provide, such as your email address, device details, screenshots, and troubleshooting notes.
Information we do not collect
Redfluent VPN does not intentionally store the contents of your network traffic, full browsing history, messages, files, passwords, or payment information transmitted through the VPN.
Redfluent VPN does not use advertising SDKs and does not sell personal data.
DNS and routing
Redfluent VPN may process DNS queries as part of routing traffic through the VPN tunnel. DNS handling is used for connectivity, split tunneling, security, and diagnostics.
DNS query data is not sold to third parties.
Logs and retention
Operational logs are used for debugging, reliability, and abuse prevention. Redfluent aims to keep operational logs only as long as reasonably necessary, normally no longer than 72 hours unless needed for security investigation, legal compliance, or user support.
Data sharing
We may share limited information with service providers only when needed to operate infrastructure, provide support, comply with law, or protect the service from abuse.
We do not sell personal data.
Security
Redfluent VPN uses encrypted tunnels between your device and Redfluent-controlled servers. No VPN can guarantee complete anonymity or prevent all online tracking.
App privacy label
For App Store privacy disclosures, Redfluent VPN may disclose diagnostics and limited usage data that is not used for advertising and is not sold to third parties.
Depending on the app version and features enabled, this may include crash data, performance data, product interaction data, and operational diagnostics used to maintain the service.
Children and age
Redfluent VPN is not directed to children. The service may provide unrestricted network access when a VPN tunnel is active, so it should be used only by users who are legally permitted to use such services in their location.
Legal and regional compliance
Users are responsible for using Redfluent VPN lawfully and in compliance with local rules. Where a territory requires a VPN license or specific regulatory approval, Redfluent may limit distribution or provide required information during app review.
Your privacy requests
You may contact Redfluent to request access, correction, or deletion of personal information associated with your support requests or account, where applicable.
If the app version you use does not require an account, we may have limited or no account data to delete beyond support records and operational logs retained for the periods described above.
Contact
For privacy questions, contact Redfluent support at support@redfluent.com.